Do you know that all those pesky robocalls you receive can be blamed on a surly undertaker?
When phones first became widely used way back in the 1880’s, there used to be thousands of people employed by the telephone companies as switchboard operators. These operators would physically change the connections of the wires at their boards to route the call to its destination.
Almon Strowger was frustrated when he found out that he was losing funeral customers to a competitor. The competing undertaker’s wife was a local switchboard operator, and had been secretly routing calls meant for Strowger’s business to her husband’s business instead. The last straw was when he found out that the funeral of one of his friends was being held by his competitor.
Wanting to cut out the crooked middleman, or middlewoman as the case had been, Strowger developed the first automatic telephone exchange. Over time, his invention and the future improvements that followed all but eliminated every switchboard operator job that existed.
Take a moment to be thankful for all the things you don’t have to do yourself because technology has simplified it for you.
Today, phone calls in the United States are measured in the billions every month. Can you imagine how many of us would have to be employed as switchboard operators to handle that volume of calls? Nothing else would get done! Though to be fair, the operators would catch most of those robocalls before they even got to you.
What currently frustrates you?
Instead of staying frustrated by it, find what you can do to solve it.
See you next Wednesday.